Terms of Service

These Terms of Service ("Terms") govern your access to and use of ID Privacy AI's Agent Execution Platform and related services ("Services"). By accessing or using our Services, you agree to be bound by these Terms.

1. Use of Services

You may use our Services only in compliance with these Terms and all applicable laws and regulations. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree not to: (a) use the Services for any unlawful purpose; (b) attempt to gain unauthorized access to our systems; (c) interfere with or disrupt the integrity of our Services; (d) reverse engineer or decompile any part of the platform; or (e) use the Services to compete directly with ID Privacy AI.

2. Service Description

ID Privacy AI provides an Agent Execution Platform for automotive operations, including but not limited to AI voice agents, BDC automation, workflow execution, customer intelligence, and OEM analytics. The specific features and capabilities available to you depend on your subscription plan and service agreement.

3. Subscription and Billing

Certain features of our Services require a paid subscription. By subscribing, you agree to pay all applicable fees as described in your selected plan. Fees are billed in advance on a monthly or annual basis, depending on your chosen billing cycle.

We reserve the right to modify pricing with at least 30 days' notice. You may cancel your subscription at any time, with cancellation taking effect at the end of your current billing period.

4. Data Ownership and Processing

You retain all ownership rights to your data. We process your data solely to provide the Services as described in our Privacy Policy. We will not use your data for purposes other than providing the Services without your explicit consent.

5. Intellectual Property

The Services, including all software, algorithms, designs, and documentation, are the intellectual property of ID Privacy AI and are protected by applicable intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable license to use the Services during your subscription period.

6. Service Level and Availability

We strive to maintain 99.9% uptime for our Services. Specific service level agreements (SLAs) may be detailed in your enterprise service agreement. We reserve the right to perform scheduled maintenance with reasonable advance notice.

7. Limitation of Liability

To the maximum extent permitted by law, ID Privacy AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits or data, arising from your use of the Services. Our total liability shall not exceed the amount paid by you for the Services during the twelve (12) months preceding the claim.

8. Termination

Either party may terminate these Terms at any time. We may suspend or terminate your access to the Services immediately if you breach these Terms. Upon termination, your right to use the Services ceases, and we will make your data available for export for a reasonable period.

9. Changes to Terms

We may update these Terms from time to time. We will notify you of any material changes by posting the updated Terms on our website with a revised "Last updated" date. Your continued use of the Services after changes constitutes acceptance of the updated Terms.

10. Contact

If you have questions about these Terms, please contact us or email legal@idprivacy.ai.