Privacy Policy

At ID Privacy AI ("we," "us," or "our"), we are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your data when you use our Agent Execution Platform and related services.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

Information We Collect

We may collect the following types of information:

• Account Information: Name, email address, phone number, company name, and job title when you create an account or contact us.
• Usage Data: Information about how you interact with our platform, including log data, device information, and analytics.
• Dealership Data: Operational data processed through our AI agents, including call recordings, appointment data, and workflow metrics, as governed by your service agreement.
• Communication Data: Information you provide when contacting our support team or participating in surveys.

How We Use Your Information

• To provide, operate, and maintain our AI agent platform
• To improve and personalize your experience
• To communicate with you about service updates and support
• To process transactions and manage your account
• To comply with legal obligations and protect our rights
• To analyze usage patterns and improve our services

Data Security

We use administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, alteration, and disclosure. The safeguards applied depend on the service and data involved. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service Providers: Third parties that assist in operating our platform (hosting, analytics, payment processing).
• Customer-Authorized Recipients: Organizations or integration providers when directed by a customer or required to deliver the contracted service.
• Legal Requirements: When required by law, regulation, or legal process.

SMS & Mobile Messaging

If you opt in to receive SMS text messages from ID Privacy (for example, lead and appointment alerts and account or service notifications), we collect and use your mobile phone number solely to deliver those messages. Message frequency varies, and message and data rates may apply. You can opt out at any time by replying STOP, or reply HELP for help. Consent to receive text messages is not a condition of any purchase or of employment.

We do not sell or share your mobile information — including phone numbers collected for SMS — with third parties or affiliates for their marketing or promotional purposes. Your mobile opt-in consent is never shared with third parties. See our SMS Terms & opt-in details.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access the personal data we hold about you
• Right to request correction of inaccurate data
• Right to request deletion of your personal data
• Right to data portability
• Right to withdraw consent at any time
• Right to opt out of marketing communications

To exercise any of these rights, please contact us at our contact page or email privacy@idprivacy.ai.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, it is securely deleted or anonymized.

Cookies and Tracking

We use essential browser storage for site preferences and, when you choose to allow optional technologies, may load Google Analytics or Google Tag Manager, the ID Privacy audience pixel, and the ID Privacy website copilot. Depending on configuration and use, these technologies may process device and browser information, IP-derived information, page and referrer data, interaction events, and information you intentionally provide to the copilot. You can use the site's Privacy choices control to allow or decline optional technologies and can also manage storage through your browser.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us or email us at privacy@idprivacy.ai.