Real dealership. Real numbers. Real deployment.
See how Bell Mitsubishi recovered $18K in monthly service revenue in under 14 days — with real staffing constraints and real customer calls.
Bell Mitsubishi
“We went from missing nearly half our after-hours calls to answering every single one. The AI agent doesn't just pick up — it books the appointment, updates our DMS, and sends the customer a confirmation. Our service lane has never been this full.”
Challenge
Three BDC reps covering the entire rooftop. 47% of calls after 6pm rolled to voicemail, and weekend service inquiries were going unanswered entirely. Internal review of six months of call logs put the lost service revenue at roughly $18,000 per month.
Solution
ID Privacy deployed a voice AI agent integrated with their DMS and xTime scheduling system. The agent handles inbound service calls 24/7 — pulling customer records, checking real-time bay availability, and booking appointments autonomously. Calls the AI can’t resolve are warm-transferred to the BDC with full context.
Timeline
14 days from kickoff to full deployment
Integrations Used
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